Welcome to our FAQ page. If you don’t see your concern addressed here, please contact us by phone or complete the contact form below.
How do tutors communicate with parents?
How do tutors communicate with students?
Tutors send weekly updates that review recent progress, academic goals, assigned homework, and the date and time of the next scheduled appointment. For questions that require longer conversations, parents are invited to join a session during the first or last 10-15 minutes
How does online tutoring work?
Palermo Prep makes use of the videoconferencing software Zoom to host Small Group Courses and One-on-One tutoring sessions. Screen-sharing and screenwriting allow for student-teacher collaboration, and unless paper copies are specifically requested, students will receive all study materials including practice exams, prep books, review guides, homework sets, and flashcards electronically.
What happens if I need technical help in connecting to a class online?
If you are experiencing technical difficulties, please let your tutor or course instructor know as soon as possible. If troubleshooting is ineffective, they will help you to reschedule the class or session that you missed. Necessary tools include a working computer with internet access, speakers and/or a microphone with a headset.
What steps do you take to understand a student's goals?
Before tutoring begins, parents are asked to provide some insight into their children’s academic goals, which may pertain to class grades, test scores, or admissions. On the first day of tutoring, students are asked to elaborate on their goals in their own words. Their tutors, in turn, help them to refine these goals and create a unique study plan to meet their specific needs.
Do you assign homework?
Test prep students are assigned homework, but completing their homework is not a requirement for attending class.
Can I request a specific instructor?
Yes. Pending their availability, you are welcome to request to work with any instructor.
What is the typical class size?
Most group classes are between 4-6 students. Private tutoring is one-on-one unless students request to meet together.
Can I sign up for private tutoring with a friend?
Yes. One way to lower the cost of private tutoring is to sign up with a friend. Please contact us by phone or with the form below to learn more.
What happens if I’m sick or miss a class?
We do not take formal attendance, but if you are sick or can’t make it to your class, please contact your tutor or class instructor as soon as possible. They will help you to reschedule or otherwise address the material missed.
What is your cancellation policy?
Cancellation requests must be received within 48 hours or the scheduled time will be lost.
Do you offer discounts?
Yes, siblings receive a 10% discount when they sign up for separate programs at the same time. Discounts are also made available to partner schools, new students recommended by former students, and students who elect to sign up for private tutoring with a friend.
Can I pay online?
What other groups and organizations do you work with at Palermo Prep?
There are many boards and services involved in the services we provide, the trademarks of which we would like to disclose here. Note that these are not affiliated with Palermo Prep, and they do not endorse this website.
|ACT||ACT is a registered trademark of ACT, Inc.|
|AP||AP is a registered trademark of the College Entrance Examination Board|
|PSAT/NMSQT||PSAT/NMSQT is a trademark jointly owned by the College Entrance Examination Board and the National Merit Scholarship Corporation|
|SAT||SAT is a registered trademark of the College Entrance Examination Board|
|TOEFL||TOEFL is a registered trademark of the Educational Testing Service|
|ADVANCED PLACEMENT PROGRAM||Advanced Placement Program is a registered trademark of the College Entrance Examination Board|
|COLLEGE BOARD||College Board is a registered trademark of the College Entrance Examination Board|
|EDUCATIONAL TESTING SERVICE||Educational Testing Service, ETS, and the ETS logo are registered trademarks of the Educational Testing Service|
|ISEE||ISEE® and the ISEE logo are registered trademarks of the Educational Records Bureau.|
|SSAT||SSAT® is a registered trademark of the Secondary School Admission Test Board.|